Customer Care

LOCAL SHIPPING

Delivery throughout the UAE within 4-6 working days

$10.00 per 500 grams

Delivery may not be not guaranteed by Christmas.
Indicated transit times are approximate.

CASH ON DELIVERY UAE ( LOCAL )

Delivery throughout the GCC within 4-6 working days

$10.00 per 500 grams

Delivery may not be not guaranteed by Christmas.
Indicated transit times are approximate.

CASH ON DELIVERY GCC

Delivery throughout the UAE within 4-6 working days

$20.00 per 500 grams

Delivery may not be not guaranteed by Christmas.
Indicated transit times are approximate.

INTERNATIONAL SHIPPING (INCLUDING GCC COUNTRIES OUTSIDE OF UAE)

Delivery is dependent on your country please allow up to 4-14 working days

From $30.00 per 500 grams

Delivery may not be not guaranteed by Christmas.
Indicated transit times are approximate.

OUR DELIVERY COSTS ARE BASED ON THE WEIGHT OF OUR PRODUCTS AND THERE ARE NO EXTRA COSTS FOR DELIVERY. HOWEVER, PLEASE NOTE THAT WE DO NOT INCLUDE THE COST OF CUSTOM AND/OR TAX CLEARANCE WHICH MAY ARISE IN CERTAIN COUNTRIES.

ARAMEX is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our Dubai warehouse.

Our warehouse is closed for Public Holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.

 

SHIPPING RESTRICTIONS

The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled.

You can return any item purchased on nicolishoes.com within 14 days of the delivery date. Here's how:

1. 1. Return merchandise in its original condition, including all attached tags and packaging.
2. 2. Schedule the pick up of your package by contacting any courier (you will need to bare this cost).
3. 3. We normally process returns within 7 business days of arriving at our warehouse. However, please allow up to 10 business days during peak times. Once your return has been accepted you will receive a confirmation e-mail.
4. 4. Refunds will be issued for properly returned items. If your return does not meet the conditions listed, the package will be sent back to you.

All returns must be shipped from the same country purchased from, due to merchandising restriction

We want to make sure that you are completely satisfied with your purchases on this Site. If, for any reason, you are not satisfied with your order, you may return any UNUSED products within twenty (20) days from the date of delivery. Before sending any products back to us, please make sure that all of the following conditions have been correctly satisfied. The product you wish to return:

1. 1. Can be sent back to us within twenty (20) days from delivery;
2. 2. Must be unused, unworn, unwashed and in the same condition in which it was received by you;
3. 3. Must have all disposable seals still attached with the disposable seal that must still be intact;
4. 4. Must be unused, unworn, unwashed and in the same condition in which it was received by you;
5. 5. Must be returned complete with all of its parts and accessories; Must be sent in its original packaging;
6. 6. Must be shipped back to our fulfillment house within twenty (20) days from the date of delivery;
7. 7. Must be sent in one single shipment;
8. 8. products that belong to the same order must be returned to us at the same time; and
9. 9. Must be shipped to the UAE.

If all of these conditions are satisfied, we will refund the value of the returned product(s), Sales Tax included, less any original shipping costs. If you send the package, return shipping costs will be charged to the customer. If you prefer you can send the return at your expense, with a courier of your choice. We will not issue any refunds for returns that do not satisfy all of the conditions indicated above; provided, however, that you will have the option to request within thirty (30) days of being notified that you are not entitled to a refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received by Provider's fulfillment warehouse.

If you do not request the return of your merchandise within said thirty-day period, you authorize Provider, and any of its affiliates or agents, to dispose of such merchandise as it sees fit.

WE RESERVE THE RIGHT TO DESIGNATE ON THE SITE NON-RETURNABLE MERCHANDISE. ANY SUCH DESIGNATION WILL BE NOTED ON THE DETAIL PAGE OF THE MERCHANDISE WHICH IS NON-RETURNABLE.

REFUND POLICY

Refunds are processed within approximately ten (10) business days of our receipt of your merchandise. Your refund will be credited back to the same card used to make the original purchase. Your account should be credited within one or two billing cycles from the date of return depending on the refund policy of the Credit /Debit Card used or two months in case of payment made by debit card. Please make sure that the date associated with such credit coincides with the date the original debit was made in order to avoid any interest charges on your account. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

IDENTIFICATION TAG

All of our products come with an identification tag with a disposable seal. Please try your item on before removing the tag and seal, since we do not accept returns once the disposable seal has been removed, broken or damaged in any way. Shoes come with a sticker under the sole; if you remove or alter this sticker, you may no longer return your purchase.

WE OFFER NO EXCHANGES ON MERCHANDISE PURCHASED ON THE NICOLISHOES.COM SITE

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

PROVIDER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED ON THE SITE NOR AS TO THE MERCHANDISE BEING SOLD TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON OUR ORDER CONFIRMATION. PROVIDER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.

CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

AL JAROODI TRADERS LLC

Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.

As our offers are limited in time and quantities, we are unable to exchange orders. If you purchase an item and would like to return the goods, you are entitled to return them within 14 days of receipt provided that they do not fall under the non-returnable items list.

We do our best to describe all the items for sale on the website in detail, paying particular attention to descriptions of color, material and size. In addition, we strive to present them in the most accurate way possible. If, despite all our efforts, your item does not fit or is damaged in any way before you receive it, you can return it to us and we will accept it back provided that it is not used or washed and reaches us in the same condition you received it in. Please note that while the returned item is in transit, it is still your responsibility, and we therefore advise you to send the goods by courier to insure the value of your goods.

Please return all items to the following address, always including the contact telephone number as below:
Al Jaroodi Traders LLC
P.O.BOX 8246
DUBAI, U.A.E
TEL: +971 4 3479 769
FAX:+ 971 4 3479 768

In the unusual circumstance where the item is damaged upon receipt or when the wrong item has been shipped, we will pay for the shipping cost. Otherwise, the buyer pays for the cost to ship merchandise back to the nicolishoes.com warehouse in Dubai.

Contact our Customer Assistance Team with your order number and tell them about the damage and defect. They will be more than happy to assist you.

If you notice that your item is damaged when it is delivered, we recommend that you notify our Customer Assistance Team immediately or within 14 days from receipt, stating the order number, time and date of delivery.

If you wish to return an item, please contact our Customer Assistance Team as soon as possible. If the item has been returned because it does not fit, you will receive a promo code by way of refund equivalent to the cost of the item.

If the item has been returned due to damage or wrong delivery, you will be refunded the cost of the item and the shipping cost. In such circumstances, you can either request a promo code equivalent to the amount, or a refund, which will be made within four weeks of receipt of the item at the nicolishoes.com warehouse.

If the purchase was made by credit card, the refund will be made on the same credit card used to make the order within a week of receipt of the item at the nicolishoes.com warehouse. If payment was cash on delivery, we will wire the money back to you net of all bank charges.

Please use the Contact Us or Customer Assistance functionality to email us or give us a call. Please remember to let us know the order number.

Once you've added all the items you would like to purchase to your cart, you should proceed to checkout. You will have to do this within 20 minutes of adding your items to your shopping cart or else your selected products will be automatically removed and put back up for sale for other members to purchase. Click on you MY BASKET at the top right of the page, select CONTINUE TO CHECKOUT and follow the instructions through to processing your payment and adding your delivery details. You will receive a confirmation email once your order has been placed.

We only sell online. However if you should encounter any difficulties our Customer Assistance Team will be more than happy to help you. There are several channels through which to contact our team. You can email us for support or dial the Customer Assistance on the numbers provided on our site.

nicolishoes.com will only tell you when an item is sold out. We recommend logging on early to get the product(s) you want.

When you save an item into your shopping basket, this item is reserved for you for the following 20 minutes. This should give you sufficient time to continue shopping and check out. Please leave sufficient time for yourself to complete the checkout process. Since the demand for items in most offers can often exceed the available stock, we limit the amount of time that items can remain in shopping carts before we put them back on offer.

No, there is no minimum order.

In the course of an offer, the items sold or reserved within a shopping basket will be deducted from the total numbers of available items within that stock. However, if a member does not complete the order process within the stipulated timeframe, the item will become available for purchase once again.

The opportunity may arise for us to get further stock for the same item in the future, so our best advice is to sign up to our daily email newsletters to ensure you never miss an important offer.

nicolishoes.com online transactions are SSL certified based on the highest security technologies and protocols. We value our members and respect their privacy. We collect customer information in an effort to improve your shopping experience, and in order to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties. All promotional emails that we send have an easy unsubscribe feature that allows you to remove yourself from future mailings.

Please see the Sizing Guide tab link in the footer of our pages or the link next to the shoe size selection on the Product Detail page.

nicolishoes.com insures all shipments against theft and accidental damage, at no cost to our members. Once the merchandise has been delivered and signed for, the insurance ceases to be in effect.

nicolishoes.com offers multiple payment options. We accept payment by Visa, Mastercard, PayPal and Cash on Delivery via Aramex.

Yes. All transaction data is sent over extended validation secure socket layer protocol (SSL). You can be assured that your data is secure at any time.

Shopping at nicolishoes.com could not be safer. We have invested in online security management to ensure that your identity and personal information is safeguarded throughout every shopping experience you have with us.

Our secure, real-time ordering system will authorize your card the moment you place your order and a settlement (debit) will likely occur within 24 hours.

You can use vouchers to pay for your purchase. They reduce the amount payable. On the Checkout page, you will find a section to enter your gift voucher and / or promo code number. You are able to use one voucher for each order that you place.

Gift vouchers expire within 1 year after they are issued, unless specified otherwise. Promotional codes will have a specified start and end date.

Promo codes are similar to vouchers. Promo codes are offered from time to time on various deals, and are distributed to our members, customers, readers etc. Sometimes promo codes are used as refunds or as compensation for damaged items. Holders of promo codes will be able to redeem them as savings on nicolishoes.com deals

On the Checkout page, you will find a section to enter your promo code - copy and paste your promo code into the empty box. A promo code can only be used once, so it is important that you only copy and paste it in the special space on the Checkout page when you are ready to checkout and finalize your order.

Each promo code has its own terms and conditions of usage. You may be able to use certain offers in conjunction with one another, and this would depend upon the code or voucher in question.

Yes, you can buy NICOLI GIFT CARDS on the nicolishoes.com website. You can also send them to friends and use your NICOLI Gift Voucher in-store.

Your order confirmation includes the price of the item you purchased, and, if applicable, shipping charges and Cash on Delivery charges. If you reside outside the UAE, you are responsible for customs and tax fees charged in your country of residence. It is important to note that nicolishoes.com has no control over and does not determine the amount of customs duties and fees that are charged in each country.

We package each one of your orders personally and by hand at our warehouse. We partner with reputable logistics providers to deliver the order directly to your doorstep.

Our logistics partners will try to reach you several times to make your delivery. If unsuccessful, as with any other postal service package, you will receive a notification explaining how you can collect your package. Usually, you can pick up your order package at the courier depot that is closest to the shipping address specified for the order.

We aim to dispatch all orders within 3 days, however this is sometimes not possible due to circumstances beyond our control.

From time to time, nicolishoes.com runs free shipping promotions. To be notified by email, simply sign up to fashion news. Please note that free shipping promotions will be applied to your order on the payment page.

If you wish to follow up on the status of your order, you can log in to your account and click on My Account tab and then your Orders. You will then see a current and past list of your purchases with a status update. Alternatively, you can contact our Customer Assistance Team who will be happy to look into your order and update you on its delivery status.

If, contrary to expectations and despite the most careful work of our employees, an item is missing, you should contact our Customer Assistance Team and they will endeavor to fix the problem for you as quickly as possible.

At nicolishoes.com we have a streamlined process of delivery. We work with world-class logistics providers to deliver your goods. We are not currently offering self pick-up options.

Go to "My Account" page, Address section. You will see your personal information and can update it. Once you click "update", your address will automatically be updated in our system.

Go to "My Account". You can easily change the current password under the Account Settings section.

Below the login field, you will find a link named "Forgot Password". Click on the link and type in the email address you used to register. Once you click "SEND PASSWORD", we will send an auto-generated password to your email address. You can change the temporary password on the My Account page.

Our team of bilingual (English and Arabic) Customer Support Agents work Saturday to Thursday from 9:00 am until 6:00pm Dubai time.

Online: If you wish to contact our Customer Assistance Team, please use the Contact Us functionality to send us a message and they will respond back at the earliest.
Call: You can call one of the following numbers during working hours: UAE:
TEL: +971 4 3479 769 or alternatively
FAX:+ 971 4 3479 768

Online: If you wish to contact our Customer Support Team, please use the Contact Us functionality to send us a message and they will respond back at the earliest.
Call: You can call one of the following numbers during working hours: UAE:
TEL: +971 4 3479 769 or alternatively
FAX:+ 971 4 3479 768